Exchanges/Returns

Returns

Change of mind - if you wish to return your item due to 'change of mind', we allow this within 14 days from the time the package is sent. 

You MUST email cecilia@longshort.co.nz to notify of the return. You will receive an email back with the process as to how to return. Any packages returned without prior notification will be returned to sender. 

You can return for either a credit or refund.

Postage cost is the sender's responsibility. 

No exchanges - as soon as the credit/refund is processed you can re-purchase the correct item immediately from the website. 

Faulty items - please email cecilia@longshort.co.nz to resolve any faults. Long & Short reserves the right to repair, replace and if neither of this options are available, a refund.